What is your return/exchange policy?
Returns on full-price items will be accepted within 14 days of receipt for domestic orders. Please include your packing slip. Returned items must included the original tag and have not been worn, altered, or washed. All swimwear, jewelry, hair accessories, hats and bodysuits are final sale. Shipping and handling charges are non-refundable.
We have the right to deny credit if the items returned do not meet our return policy standards.
We do not offer direct exchanges. Returned items will be credited to the original form of payment. At this point, you can place an order for the replacement item. If you received special promotion and made partial return, discount and shipping charges will be recalculated. Allow 7-14 business days to process your return. If your order was paid for with a gift card, your return will be refunded using a merchandise credit. The merchandise credit will be sent to you via US postal mail.
How do I return an item?
Securely pack and seal the items including the packing slip with the returned items clearly marked in an appropriate shipping box or envelope, and send back to us using an insured service to the address below.
NOTE: We cannot accept responsibility for packages that we do not ship ourselves.
Please send your return to:
159 West Portal Avenue
San Francisco, CA 94127
Can I return a sale item?
All SALE items are FINAL SALE. Return or exchange request on sale items will not be accepted.
When will my credit card be refunded?
Once we receive your package, your refund will be processed in the original form of payment within 5 business days.
Please note that your banking institution may require additional days to process and post this transaction to your account.